Returns & Exchange

TERMS AND CONDITIONS

At HouseOfXin we strive to achieve the best quality in all of our pieces!!!

HouseOfXin does not offer refunds we hold an Exchange Only policy.

 

DAMAGED / FAULTY ITEMS

In the event that your item was received damaged or faulty please email us at info@houseofxin.com specifying the following:

1.The original email/name you used when purchasing the item & your order number.

2.The name of the item (promoted on the website)

3.The size of the item you ordered, and a detailed description of the “fault” or “damage” to the item

4. The item you would like it to be exchanged for (please note you can only exchange it to items of the same value of above)

You must contact us within 7 days (for US customers) or 14 days (for international customers) from the original shipping date, to be eligible for an exchange. we must receive items within 30 days of purchase.

We will then provide you with an address to return your item to.

Please note that H.O.X does not cover the shipping cost for returning your item back to us and this will be the customer’s responsibility.

Please ensure that you get proof of postage and an insured delivery option to be sure that the item will be returned to us safely. HouseOfXin does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.

We will only accept items which have been unworn, unmarked, and still with original tags and packaging. HouseOfXin will review the item and check these requirements have been adhered to and review the reported fault or damage. HouseOfXin reserves the right to refuse any returns that do not follow the requirements stated. If the item is damaged/faulty and returned in its original condition, we will exchange the item and ship this out to you.

If your original choice of item is not in stock we will issue you a Credit code to be used within 365 days of your original purchase.

Please follow the care instructions on the label to ensure that you prolong the life of your item. H.O.X offers a no-warranty policy for our pieces.

CUSTOMER CARE

 

If you have any questions or problems please email us at info@houseofxin.com and we would be happy to help! Please expect a reply within 48hours.